Terms & Conditions
Last Updated: September 17, 2026
Welcome to Allora Spa. These Terms & Conditions (“Terms”) govern your use of the Allora Spa website, alloraspadxb.com, and your interactions with our services, appointments, and facilities.
By accessing our website, making an appointment, purchasing a service, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Allora Spa
Allora Spa provides spa, beauty, wellness, and related personal-care services in Dubai, United Arab Emirates.
Information displayed on our website is provided for general informational purposes and may be updated or changed without prior notice.
2. Appointments and Bookings
Appointments may be requested through our website, by telephone, email, messaging services, or other booking channels made available by Allora Spa.
An appointment is considered confirmed only when confirmation has been provided by Allora Spa or through our authorised booking system.
When making an appointment, you are responsible for providing accurate and complete information, including your name, contact details, requested service, and preferred appointment time.
We reserve the right to contact you to confirm, modify, or clarify your appointment.
3. Arrival and Late Appointments
We recommend arriving a few minutes before your scheduled appointment to allow sufficient time for check-in and preparation.
If you arrive late, your treatment time may need to be shortened so that we can accommodate subsequent appointments. The full service price may still apply.
If you expect to be late, please contact us as soon as possible.
4. Cancellation and Rescheduling
We understand that plans can change. If you need to cancel or reschedule an appointment, please contact Allora Spa as soon as reasonably possible.
Our cancellation, rescheduling, no-show, and deposit policies may vary depending on the service, appointment type, promotional offer, or booking channel.
Where a specific cancellation or deposit policy was communicated to you at the time of booking, that policy will apply to your appointment.
Repeated late cancellations or no-shows may affect our ability to accept future bookings.
5. Prices and Payments
Prices for our services are displayed or communicated in United Arab Emirates Dirhams (AED), unless otherwise stated.
Prices may change from time to time. The price applicable to your booking will generally be the price communicated or displayed at the time of booking.
We may accept payment methods including cash, card, online payment, or other payment methods made available by Allora Spa.
Any applicable taxes, fees, deposits, or additional charges will be communicated where required.
6. Promotions and Special Offers
From time to time, Allora Spa may offer promotions, packages, discounts, vouchers, or special offers.
Unless otherwise stated:
- Promotions are subject to availability.
- Promotional offers may have specific terms and expiration dates.
- Offers may not be combined with other promotions.
- Promotions cannot be exchanged for cash.
- Allora Spa reserves the right to withdraw or modify an offer where permitted by law.
Specific terms communicated with an individual promotion will apply to that promotion.
7. Gift Cards and Vouchers
Where Allora Spa offers gift cards or vouchers, they may be subject to additional terms relating to validity, redemption, transferability, cancellation, and expiry.
Gift cards and vouchers should be presented or referenced when redeeming the relevant service.
Lost, stolen, or damaged vouchers may not be replaced unless required by applicable law or otherwise agreed by Allora Spa.
8. Health and Safety
Before receiving a treatment, you should inform our staff of any relevant health conditions, allergies, sensitivities, injuries, medications, pregnancy, recent procedures, or other circumstances that could affect the suitability or safety of a service.
Certain treatments may not be appropriate for everyone. Allora Spa may decline or modify a treatment where we reasonably believe that doing so is necessary for your safety or the safety of our staff.
Our services are intended for relaxation, beauty, wellness, and personal-care purposes. They are not intended to diagnose, treat, or cure medical conditions unless expressly provided by an appropriately licensed healthcare professional.
If you have a medical concern or are unsure whether a treatment is suitable for you, you should consult an appropriately qualified healthcare professional before receiving the treatment.
9. Personal Information
Information provided when making a booking, contacting us, or using our services may be collected and processed in accordance with our Privacy Policy.
By using our website and services, you acknowledge that you have read our Privacy Policy.
10. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our website, systems, or accounts.
- Introduce malicious software, viruses, or harmful code.
- Interfere with the operation or security of the website.
- Use automated systems to scrape, copy, or collect website information without permission.
- Use our website to submit false, misleading, fraudulent, or unlawful information.
- Reproduce or misuse our content without permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
11. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding, designs, videos, images, and other materials, belongs to or is licensed to Allora Spa.
You may view and use the website for your personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
12. Website Information and Availability
We make reasonable efforts to ensure that information on our website is accurate and current. However, we do not guarantee that all information will always be complete, accurate, or up to date.
Our website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the website or its content without prior notice.
13. Third-Party Links and Services
Our website may contain links to third-party websites, booking platforms, payment providers, social-media platforms, or other external services.
These third-party services operate independently from Allora Spa and may have their own terms and privacy policies.
Allora Spa is not responsible for the availability, content, security, or practices of third-party websites or services.
14. Photos, Reviews, and User Content
If you voluntarily submit a review, testimonial, photograph, video, comment, or other content to Allora Spa, you are responsible for ensuring that you have the necessary rights and permissions to provide that content.
Where you give us permission to use submitted content for marketing or promotional purposes, you grant Allora Spa permission to use that content for the agreed purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, defamatory, misleading, offensive, or otherwise inappropriate.
15. Service Results
Individual experiences and results from spa, beauty, wellness, and personal-care treatments may vary.
Allora Spa does not guarantee a particular cosmetic, aesthetic, or wellness result unless expressly stated in writing.
Our staff may recommend alternative treatments or advise against a particular service where they reasonably believe another option is more appropriate.
16. Allergies and Sensitivities
Customers are responsible for informing Allora Spa before treatment of any known allergies, sensitivities, skin reactions, or other relevant conditions.
Although we take reasonable precautions, we cannot guarantee that an allergic or sensitivity reaction will never occur.
Please immediately inform our staff if you experience discomfort, irritation, pain, or any unexpected reaction during a treatment.
17. Customer Conduct
We are committed to providing a safe, respectful, and comfortable environment for our customers and staff.
Customers are expected to behave respectfully and appropriately while using our facilities and services.
We reserve the right to refuse or discontinue services where a customer’s behaviour is threatening, abusive, discriminatory, harassing, inappropriate, or creates a safety concern.
18. Personal Belongings
Customers are responsible for their personal belongings while visiting Allora Spa.
Allora Spa is not responsible for loss, theft, or damage to personal belongings except to the extent liability cannot lawfully be excluded or limited.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Allora Spa shall not be responsible for indirect, incidental, special, or consequential loss arising from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.
20. Events Outside Our Control
Allora Spa will not be responsible for failure or delay in providing services where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government actions, emergencies, power or telecommunications failures, technical problems, labour disruptions, or other unforeseen events.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, website, or applicable legal requirements.
The updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of our website or services after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
22. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Any disputes arising in connection with these Terms or our services will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable law requires otherwise.
23. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to apply.
24. Entire Agreement
These Terms, together with our Privacy Policy and any specific terms communicated for a particular service, promotion, booking, or transaction, constitute the applicable agreement between you and Allora Spa regarding your use of our website and services, to the extent permitted by law.
25. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Allora Spa
Website: alloraspadxb.com
Email: info@alloraspadxb.com
We will be happy to assist with questions regarding our services, appointments, bookings, or these Terms & Conditions.