Last Updated: September 17, 2026
Allora Spa (“we,” “us,” “our,” or “Allora Spa”) respects your privacy and is committed to protecting the personal information you provide when using our website, alloraspadxb.com, contacting us, making an appointment, or using our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website, email, phone, or social media.
- Request information about our services.
- Make or enquire about an appointment or booking.
- Subscribe to our communications or marketing materials.
- Submit information through a contact or enquiry form.
- Visit or interact with our website.
Depending on how you interact with us, the information we may collect can include:
- Full name
- Telephone or mobile number
- Email address
- Booking or appointment details
- Messages or enquiries you send to us
- Preferences or information relevant to your requested services
- Any other information you voluntarily provide
Please do not provide sensitive personal information through our website unless it is specifically requested and necessary for providing a service.
2. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or page
- General website usage and interaction information
This information may be used to maintain website security, improve website performance, understand how visitors use our website, and improve our services.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries and requests.
- Manage appointments and bookings.
- Provide and administer our services.
- Communicate with you about your appointment or enquiry.
- Provide customer support.
- Improve our website, services, and customer experience.
- Maintain the security and functionality of our website.
- Send promotional or marketing communications where permitted by law and, where required, with your consent.
- Comply with applicable legal, regulatory, and administrative requirements.
- Protect our rights, property, customers, and business.
We will only use your information for legitimate purposes and in accordance with applicable data-protection laws.
4. Marketing Communications
If you have agreed to receive marketing communications from us, we may contact you with information about our services, promotions, special offers, events, or other updates.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing message, where available.
Opting out of marketing communications will not affect service-related communications that are necessary for an appointment, booking, enquiry, or other transaction.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and help us provide a better online experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Website performance and analytics
- Understanding visitor behaviour
- Remembering preferences
- Marketing or advertising, where applicable
You can adjust your browser settings to refuse or delete cookies. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
We may use third-party providers to help operate our website and business. These providers may process information on our behalf for purposes such as:
- Website hosting
- Website analytics
- Appointment or booking services
- Payment processing
- Website security
- Communications
- Marketing and advertising
Third-party providers are expected to handle personal information in accordance with applicable laws and their own privacy policies.
Where you use a third-party website, booking platform, payment service, or social-media platform through links or integrations on our website, that third party’s own terms and privacy policy may also apply.
7. Payments
If payments are made through a third-party payment provider, your payment information may be processed directly by that provider.
We do not intend to store complete payment-card details on our website unless this is specifically necessary and lawfully permitted. Payment information handled by third-party providers is subject to their applicable privacy and security practices.
8. Sharing of Personal Information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary with:
- Service providers who assist us in operating our website or business.
- Booking and appointment providers.
- Payment processors.
- Technology, hosting, analytics, or security providers.
- Professional advisers where necessary.
- Government, regulatory, law-enforcement, or judicial authorities where required by applicable law.
- Other parties where disclosure is necessary to protect our legal rights, customers, property, or business.
We only seek to share information that is reasonably necessary for the relevant purpose.
9. International Data Transfers
Some third-party service providers we use may process or store personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take appropriate measures required by applicable data-protection laws to protect that information.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries some inherent risk.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
12. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Request restriction of certain processing.
- Object to certain uses of your personal information.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Lodge a complaint with the relevant data-protection authority where applicable.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent or legal authority.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, including social-media platforms, booking services, payment providers, or other websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
Allora Spa
Website: alloraspadxb.com
Email: info@alloraspadxb.com
We will consider and respond to privacy-related requests in accordance with applicable law.
17. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates and, where applicable, the Emirate of Dubai.
Where mandatory data-protection laws provide you with additional rights or protections, those rights and protections will apply.